Privacy Policy
Last updated: March 2026
ShipSmart is a Shopify app that calculates shipping rates at checkout. This policy explains what data we access, what we store and how we handle it.
What data we access
When a customer reaches checkout, Shopify sends us a carrier callback request containing the destination address (country, province, city and postal code) and the cart items (product names, SKUs, weights, prices and quantities). We use this data to evaluate your shipping rules and return the correct rates.
We also access your Shopify product catalog (titles, vendors, product types, tags and SKUs) so that shipping rules can target specific products.
What we store
- Merchant session data — your staff name and email address as part of standard Shopify app authentication. This is required by Shopify for the app to function.
- Product metadata — product titles, vendors, types, tags and SKUs from your catalog. Used for matching products to shipping rules.
- Aggregated analytics — for each shipping rate request we record the destination postal code, cart total value and the rate we returned. This powers the analytics dashboard.
- Your configuration — shipping rules, postcode zones, product groups and settings you create in the app.
What we don't store
We do not store:
- Customer names or email addresses
- Full street addresses
- Payment or billing information
- Order details or order history
- Individual cart item details from checkout requests
Carrier callback data (customer addresses and cart contents) is processed in real time for rate calculation and then discarded. Only the destination postal code and calculated rate are kept for analytics.
Third-party services
ShipSmart is hosted on Vercel. Our database is hosted on Supabase. We do not sell, share or provide your data to any third party for marketing or any other purpose.
Data retention and deletion
All your data — shipping rules, postcode zones, product groups, analytics records and synced product data — is automatically deleted when you uninstall ShipSmart from your Shopify store.
Contact
If you have questions about this privacy policy or how your data is handled, contact us at privacy@shipsmartapp.com.